Delete Your Account and Data

1. Open the HoroscO'clock app and make sure you are signed in (Google or Apple).
2. Open side menu → My Profile.
3. Tap the small red Delete Account link at the bottom of the page.
4. Confirm with Delete My Account, then, in the next window, pick a reason (optional, you may leave it unselected) and tap Continue.

Deletion completes immediately and cannot be undone. If you signed in with Apple, the Sign in with Apple authorization is also revoked.

If you cannot open the app, or you reinstalled and want your data removed, email your deletion request to:

1m.furkanyilmaz@gmail.com

Use the subject “Account deletion request”. So that we can find your account, tell us the sign-in method (Google or Apple) and the email address linked to it, and preferably write from that address. We usually reply within 24 hours and complete the request within 30 days at the latest, free of charge.

• Your account: name, email address, Google/Apple account identifier, profile picture link, AI-consent record and subscription status.
• All your birth charts and profiles (birth date, time and place).
• All your AI readings, and the ratings, tags and comments you gave on them.
• Your push notification registrations, purchase records and chart-exchange invites you created.
• The text and email address of any support or feedback messages you sent.

The deletion happens in one step; apart from backups, no personal data of yours remains on our server.

• Anonymous feedback record: only the type, reason (including your deletion reason) and date of feedback you sent, with every link to you removed, kept for product statistics. Name, email and free text are erased.
• Backups: database backups are encrypted; we keep at most the last 14 daily and 8 weekly copies, so deleted data leaves the backups within about 8 weeks.
• Server logs: logs (IP address, request time and path) are kept in size-capped rotating files and overwritten oldest-first, which is a few weeks at current traffic.
• Crash reports: contain no user ID or email and are deleted automatically after 30 days.
• Copies from chart exchange: if you shared a chart with someone, the copy in their account belongs to them and stays until they delete it.
• Records at Apple and Google: purchase and billing records live in Apple's and Google's own systems; we cannot delete them.

Deleting your account does not cancel an App Store or Google Play subscription, and you will keep being charged until you cancel. Cancel first:

• iPhone / iPad (App Store): Settings → your name → Subscriptions → HoroscO'clock → Cancel Subscription.
• Android (Google Play): Play Store → profile icon (top right) → Payments & subscriptions → Subscriptions → HoroscO'clock → Cancel subscription.

If you cancel at least 24 hours before the period ends, the next period is not charged. See also Help & Support.

To access, correct or export your data, write to the same address. Details: Privacy Policy.