HoroscO'clockHoroscO'clock — Help & Support
Email us: 1m.furkanyilmaz@gmail.com
We usually reply within 24 hours.
We usually reply within 24 hours.
Frequently asked questions
My horoscope or charts are not loading
Check your internet connection and pull to refresh on the home screen. If it still fails, open the side menu → My Profile, sign out and sign back in.
Check your internet connection and pull to refresh on the home screen. If it still fails, open the side menu → My Profile, sign out and sign back in.
What is the difference between Normal and Pro?
Both plans unlock the same features and include 8 AI readings a week. The difference is the AI model that writes your readings: Pro uses the most advanced model for deeper, more detailed readings. Both renew automatically, monthly or yearly. The yearly Normal plan may include a 7-day free trial for eligible new subscribers. See the Terms of Use.
Both plans unlock the same features and include 8 AI readings a week. The difference is the AI model that writes your readings: Pro uses the most advanced model for deeper, more detailed readings. Both renew automatically, monthly or yearly. The yearly Normal plan may include a 7-day free trial for eligible new subscribers. See the Terms of Use.
I have used my weekly readings
Every subscription includes 8 AI readings a week, shared across all reading types. The allowance renews when the 7-day period ends. Readings that fail for a technical reason are not counted, and the Daily Note is not part of the 8.
Every subscription includes 8 AI readings a week, shared across all reading types. The allowance renews when the 7-day period ends. Readings that fail for a technical reason are not counted, and the Daily Note is not part of the 8.
How do I restore my subscription?
Open the subscription (Premium) page and tap Restore Purchases, then sign in with the same Apple ID or Google account you used to subscribe.
Open the subscription (Premium) page and tap Restore Purchases, then sign in with the same Apple ID or Google account you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple/Google. On iPhone: Settings → your name → Subscriptions → HoroscO'clock. On Android: Play Store → profile → Payments & subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge; you keep access until the paid period ends.
Subscriptions are managed by Apple/Google. On iPhone: Settings → your name → Subscriptions → HoroscO'clock. On Android: Play Store → profile → Payments & subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge; you keep access until the paid period ends.
How do I delete my account?
In the app, open the side menu → My Profile → Delete Account. This removes your account, charts, readings and related data immediately and permanently. Cancel an active subscription separately with Apple/Google. If you can no longer open the app, email us to request deletion. Details: Delete your account.
In the app, open the side menu → My Profile → Delete Account. This removes your account, charts, readings and related data immediately and permanently. Cancel an active subscription separately with Apple/Google. If you can no longer open the app, email us to request deletion. Details: Delete your account.
What is sent to the AI for my readings?
Only the chart owner's first name, age and the computed chart data; never a surname, birth place, birth date or time, or email address. The app asks for your explicit consent before the first reading; without it, charts and calculations keep working. Details: Privacy Policy.
Only the chart owner's first name, age and the computed chart data; never a surname, birth place, birth date or time, or email address. The app asks for your explicit consent before the first reading; without it, charts and calculations keep working. Details: Privacy Policy.
Are the readings advice?
No. Readings are for reflection and entertainment. They are not medical, psychological, legal or financial advice, and AI-written text can contain mistakes.
No. Readings are for reflection and entertainment. They are not medical, psychological, legal or financial advice, and AI-written text can contain mistakes.
Privacy policy: see the Privacy Policy page in the app or click here.